Senior E-Commerce Executive (Fluent Chinese)

Job Objective:

Responsible for developing, managing, and operating multi-channel e-commerce business (TikTok Shop, Shopee, Lazada, Tiki…), ensuring revenue, profit, and performance targets are met through strategic planning, operational management, and cross-functional collaboration.

Key Responsibilities:

1. Operations & Channel Management

• Manage day-to-day operations across e-commerce platforms, including order processing, product listing, promotion setup, and performance tracking.

• Coordinate with Ads, Design, KOL/KOC, Fulfillment, and Customer Service teams to ensure smooth campaign execution.

• Monitor sales performance, stock levels, and logistics to maintain high customer satisfaction.

2. Marketing & Growth

• Support the execution of marketing plans: Paid Ads, Affiliate, Social Media, and KOL/KOC collaborations.

• Track and optimize campaign performance (GMV, CTR, Conversion rate…).

• Conduct market and competitor research to identify growth opportunities.

3. Client Development – Local VN Market

• Build and maintain strong relationships with Vietnamese local clients and brands.

• Identify, onboard, and grow new client accounts, ensuring long-term partnerships.

• Propose tailored e-commerce solutions to meet client needs and drive revenue.

4. Reporting & Analysis

• Prepare regular performance reports (weekly, monthly) on sales, ROI, and campaign outcomes.

• Provide insights and recommendations for optimization.

• Other tasks assigned by line manager.

• Bachelor’s degree or higher.

• Fluent in Chinese; English proficiency is a plus.

• Minimum 2–3 years of experience in e-commerce operations or account management (Shopee, Lazada, TikTok Shop, or agency experience preferred).

• Strong knowledge of e-commerce processes and tools (analytics dashboards, BI tools…).

• Experience in client relationship management, preferably with local VN brands.

• Strong organizational, analytical, and problem-solving skills.