Policy Expert

* Your main tasks will involve: • Take the lead in setting up new group policies overseeing the whole process from creation to completion. • Lead the renewals process and the endorsement of the Group policies. • Understand our stakeholder's needs including their eligibility, and coverage and provide them with high-quality assistance service. • Offer stakeholders quality advice and provide them with valuable recommendations to address their specific needs. • Monitor the team’s volume of activity and manage key performance indicators to ensure efficient and effective policy issuance processes. • Ensure that Service Level Agreements are met, and processes are followed consistently. • Provide training, guidance, and support to the team members to enhance their knowledge and skills and knowledge. • Conduct regular checks and set up regular performance evaluations. • Conduct monthly audits and take corrective actions. • Perform ad hoc duties as requested by the Manager.

Salary will be commensurate with qualifications and experience
Opportunities to be trained in the professional environment to maximize your potential
Professional, dynamic working environment