Industrial Merchandiser

1. Enquiry Management

• Receive and analyze all new inquiries from clients or sales, with a focus on technical specifications and project requirements.

• Identify and evaluate capable suppliers with expertise in industrial components; confirm material specifications, technical processes, and inspection requirements based on engineering standards.

• Negotiate and compare prices from various suppliers, ensuring timely quotations aligned with client requirements and technical specifications.

• Constantly source and propose relevant industrial products and solutions based on current industry trends, client needs, and project specifications.

• Organize and prepare technical trips for client visits, ensuring all relevant information and resources are available to facilitate discussions.

2. Order Management

• Oversee and manage orders from inception to completion, addressing emergencies that arise between clients and suppliers.

• Collaborate closely with internal QA/QC teams and suppliers to ensure that product quality meets industry standards and technical specifications.

• Work alongside the Purchase and Logistics departments to guarantee timely delivery of products.

3. Other Tasks

• Input relevant data into the SAP system accurately and in a timely manner.

• Facilitate communication between clients and suppliers to manage expectations effectively, focusing on technical aspects and ensuring clarity in specifications.

• Provide value-added services to clients by delivering technical support and insights efficiently and professionally.

• Undertake additional tasks assigned by the department manager to support project execution and client satisfaction.

Industry: Engineering / Manufacturing / Industrial

Language: English (Intermediate+)

• Bachelor’s degree or higher in Engineering or a related technical field, demonstrating a solid understanding of industrial processes and products.

• 3+ years of experience in a similar role with a strong background in industrial components, engineering projects, or manufacturing environments.

• Extensive product knowledge of hardware products, hand tools, power tools, custom casting, forging, machining, welded production and other technical items related to industrial applications.

• High sense of responsibility and self-motivation, with a focus on technical excellence and client satisfaction.

• Strict adherence to the company’s rules and regulations.

• Engaging and influential communication and negotiation skills.

• Strong observation, analytical, and problem-solving abilities.

• Proficiency in MS Office applications (Word, Excel, Outlook, PowerPoint) and familiarity with drawings tools.

• A responsible approach towards work, maintaining clear and friendly communication with colleagues and management.

• Familiarity with SAP.

• Good command of written and oral English.

• Willingness to travel as necessary to engage with clients and suppliers on-site.

• Commitment to contributing positively to the team atmosphere.

• Strong commitment to diversity, equity, and inclusion.