[HCM] Dough Quality Specialist

POSITION OVERVIEW

The Pizza Dough Manager, in collaboration with the F&B team, is responsible for overseeing the production, management, and shipment of pizza dough and bread within the dough factories in Vietnam and Cambodia. By applying a scientific approach to centralize data, maintain consistent quality, and ensure smooth operations and strong team performance, this position plays a key role in delivering the best possible pizza dough to our restaurants.

WHAT YOU WILL DO

• Provide technical guidance, supervision, and training to partners on pizza dough and bread production in multiple factories in Vietnam and Cambodia based on scientific principles

• Monitor daily production volume and ingredient inventory

• Manage distribution of dough to stores

• In collaboration with the F&B and R&D Directors, provide advice to partners on handling pre-baked pizza dough at each store, and conduct continuous monitoring and reporting

• Work with the F&B Director and R&D Manager on trials of new pizza and bread dough as well as improvements to existing dough

• Develop and maintain SOPs (Standard Operating Procedures) for dough production at the factory, and in coordination with the F&B Director and R&D Manager, also develop and maintain SOPs for store operations

• Ensure compliance with food hygiene and safety standards - Report issues and improvement suggestions to management

1. Balance of Craftsmanship and Logic

• Has deep understanding and passion for dough and baking, with strong attention to detail (Prior pizza dough experience is not required)

• Records, manages, and shares measurable factors such as temperature, humidity, and time, enabling accurate, data-based decision-making and remote guidance

2. Strong Team Development and Communication Skills

• Works closely with partners to support and guide their growth

• Communicates the “why” behind actions, explaining scientific approaches so the team can understand and act with clarity

3. Operational Optimization Mindset

• Understands both store and factory environments and can balance for overall optimization

• Proactively identifies issues and proposes practical, actionable solutions

4. Embraces Change and Continuous Improvement

• Open to collaboration with R&D and actively involved in developing new recipes and improving production methods

• Sensitive to small inconsistencies and views them as opportunities for improvement

5. Alignment with Pizza 4P’s Philosophy

• Shares the belief that pizza can be a tool to make the world a better place

• Brings that spirit into daily operations, training, and teamwork

6. Others

• Basic English communication skills required; proficiency in Vietnamese or Japanese is a plus

• Willingness to travel to Vietnam, Cambodia, and other countries as needed