Hardware Engineer

In order to support our business, we are looking for a Hardware Engineer.

Position Summary:

This position will be responsible for providing Hardware technical support for Vietnam and SEA and reporting to STS Manager of SE Asia/ANZ/JPK.

Essential Duties and Responsibilities:

• Deliver service and technical support to end-users via phone, through the use of Salesforce software or via remote PC connection.

• Interact with customers to provide and process information in response to hardware technical support inquiries, concerns, and requests about products.

• Diagnose and resolve technical hardware issues involving connectivity, function and performance of Instruments.

• Follow standard processes and procedures to document issues.

• Identify and escalate priority issues per client specifications.

• Organize ideas and communicate oral messages appropriate to listeners and situations.

• Follow up and make scheduled call backs to customers where necessary.

• Process and distribute instrument certification documentation in a timely manner.

• Train customers in how to operate and maintain the equipment properly, especially related to hardware.

• Offer the best annual service packages to the customers according to the company policies.

• Other tasks assigned by manager.

You have:

• College or above, major in mechanical, electronic engineering, preferred automation background.

• Has at least 3 years and above working experience, and with field service experience

• Production and Processing-Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

• Problem Sensitivity-The ability to tell when something is wrong or is likely to go wrong, relevant knowledge structure in Paint, Coating and Plastic industry.

• Computer Science and Electronics-Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

• Engineering and Technology-Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

• English is the must; Chinese is a plus.

• Teamwork spirit & good interpersonal communication skills.

Location: Vietnam-HCMC

Our offer:

You will work in an innovative organization that estimates the value of the people working correctly in a friendly atmosphere and a very open and informal culture with room for personal input.

Our Core Values:

Learn, understand and live the Datacolor Core Values of Customer Focus, Execution, Ownership, Teamwork, Learning, and Passion.

Interested:

If you feel you have what it takes to be the new hardware engineer at Datacolor, we look forward to hearing from you.

Datacolor is an Equal Opportunity Employer.