Operation Support (US Time)

Công Ty TNHH Levinci

Tính chất công việc

Full-time

Vị trí/chức vụ

Nhân viên/Chuyên viên

Yêu cầu bằng cấp (tối thiểu)

Trung cấp - Nghề

Yêu cầu kinh nghiệm

Trên 3 năm

Ngày đăng tuyển

02/10/2024

Yêu cầu giới tính

N/A

Ngành nghề

Xuất Nhập Khẩu , Hành Chính/Văn Phòng

Kĩ năng

Hành chính Văn phòng , Xuất Nhập Khẩu

Địa điểm làm việc

- 14/12 Thân Nhân Trung Phường 13, Quận Tân Bình, Hồ Chí Minh

Mô tả công việc

Manage and process customer service requests through ZenDesk and Internal CRM.
Perform tasks such as account onboarding, account closures, rejects, address changes, contact information updates, portal access management, and seasonal holds...
Ensure accurate and timely updates of URLs and internal QA processes.
Collaborate with various departments to meet business needs and ensure customer satisfaction.
Take on additional projects and responsibilities as dictated by business requirements.

Strong English reading and writing skills, with a focus on spelling and grammar accuracy.
Knowledge of POS systems is an advantage.
Previous experience in customer service is essential.
Ability to work in a fast-paced environment and manage multiple tasks efficiently.
Excellent time management and organizational skills.
Ability to work collaboratively across multiple departments and as part of a team.
A positive attitude and a proactive approach to problem-solving.
Experience with CRM systems is preferred.
Special Requirements (Flexible Time)

13th-month salary, productivity bonus, progress bonus, insurance regime as prescribed (for full-time employees).
Working 5 days / 1 week, off Saturday, and Sunday.
Professionally trained in academic training sessions organized by the company.
Suggested funding for courses or certificates.
Annual travel, birthday party, holidays...

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