Online Business Manager

• Develop and execute data-driven online sales strategies, leading to sustained revenue growth by leveraging market trends and customer insights.

• Spearhead a cross-functional team, optimizing e-commerce operations across key platforms (Facebook, Website, Zalo, Hotline), enhancing user experience, website functionality, and customer support.

• Collaborate closely with product teams to optimize online product assortments, pricing strategies, and seasonal promotions, ensuring alignment with customer demands and maximizing conversion rates.

• Expand online sales channels, driving market penetration and engagement across emerging platforms to increase brand visibility and diversify revenue streams.

• Manage and optimize end-to-end e-commerce operations, ensuring consistent monitoring and analysis of sales performance, promotions, and cost of goods sold (COGS) ratios to drive profitability.

• Devise and implement targeted promotional strategies in alignment with overall business goals, focusing on efficient cost management (COGS and operating expenses) to achieve superior ROI.

• Led cross-functional teams by identifying individual capabilities and effectively allocating tasks to maximize team productivity and performance in key operational areas.

• Provide regular performance reports, assessing business results against KPIs, and track the progress of strategic projects, ensuring alignment with monthly, quarterly, and annual business objectives.

• Proactively addressed operational challenges and customer service issues, ensuring seamless day-to-day e-commerce management and continuous improvements in service quality.

• Strong knowledge and experience with sales operation, owned channels and ecom platform

• Strong planning, decision making and execution capability.

• Strong collaborative, creative, resourceful & strategic minded.

• Independent, self-motivated with excellent interpersonal and communication skills.

• Good analytical skills and high adaptability.

• Possess a Degree preferably in Business, Marketing or the equivalent.