Junior Sales & Reservations Executive

MAJOR TASKS

Sales

• In Charge of Replying to Assigned Inquiries: Promptly respond to all assigned client and prospect inquiries to ensure timely communication and high conversion rates.

• Engage and Work with the Vivu Journeys Teams: Collaborate with various Vivu Journeys teams to gather all necessary information and rates related to client inquiries.

• Discuss with BDM: Coordinate with the Business Development Manager (BDM) in charge of the account to plan and set margins when needed.

• Suggest and Implement Business Growth Ideas: Propose and execute innovative ideas to grow the business and improve sales performance.

Reservations

• Work closely with the Operations team to confirm bookings and services.

• Double-check itineraries, bookings, and vouchers for accuracy before sending confirmations.

• Handle special requests like dietary needs, accessibility, or event arrangements.

• Input and update all bookings in the system accurately.

• Monitor deadlines for deposits, payments, and cancellations to avoid issues.

• Coordinate with suppliers to confirm services and secure the best rates.

• Collaborate with Sales and Operations teams to provide seamless service.

• Share destination updates and new ideas to improve team performance.

• Participate in training to stay informed about new systems and products.

QUALIFICATION AND SKILL REQUIREMENTS

• Fresh graduated is acceptable

• Good command of both written and spoken English

• Must be proficient using technology and working with software applications

• High degree of customer service and satisfaction

• Minimum Bachelor Degree

• Solid teamwork and communication (both verbal and written) skills

• Fluent in written and spoken English

• Flexible and able to work with uncertainties and changing priorities

• Ability to problem solve and make decisions

• Multi-tasking

• Excellent interpersonal and presentation skills across a variety of cultures

• A self-starter able to work independently and as part of a team to meet deadlines and targets

• Ability to work outside normal office hours when required

• Customer centric with commitment to high standards of service delivery

• High attention to details & strong time/priority management skills

• Personally aligned with ViVu Journeys values

• Proficient with Microsoft Office applications

• Knowledge of Indochina

• Understanding the fast-paced sales environment

• Hungry – self-motivated and diligent, constantly thinking about the next step and the next opportunity

• Humble - quick to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually

• Smart - good judgment and intuition around the subtleties of group dynamics and the impact of your words and actions

• Be able to work from 7:30 – 16:30