IT Technical Support Officer

• Computer networks - responsible for installing, configuring and maintaining the computers in a large business;

• Desktop support - direct user assistance; (over 100 users)

• Contract hardware maintenance - working for a business with contracts to maintain and repair computer hardware;

• Monitors and maintains the computer systems and networks

• Monitors and maintains the PABX system

• Monitors and maintains the CAD/CAM systems

• Installs and configures computer systems,

• Diagnoses hardware and software faults and solves technical and applications problems, either over the phone or in person.

RESPONSIBILITIES

IT technical support officer are mainly responsible for the smooth running of computer systems, PABX system, CAD/CAM system and ensuring users get maximum

- University degree, priority is given to IT majors

- Skill

• The ability to think logically;

• A good memory of how software and operating systems work;

• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;

• The ability to work well in a team;

• Problem solving skills;

• The ability to prioritise workload;

• Attention to detail.