IT Support Dynamics (Japanese Fluent - Offer Up To 26M - Open To Fresher)

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

• Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
• Can understand English technical document, and have basic English conversation skills
• Willing to work during Tet and holidays (with a salary up to four times the normal rate)
• Customer service mindset
• Interested in the IT field

Working time: 8:00 AM – 5:00 PM

• 5 days/week (2 non-fixed days off - determined by the manager)
• Includes holiday and Tet shifts as assigned, allowances provided per labor law
• Any shift or schedule changes will be notified by the department head