IT Support Cloud Security HN (English Fluent - Fixed Nightshift - Open To Fresher)

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

• Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)

• Having 1 year of working experience in global customer service roles with a customer-focused mindset and exceptional service skills

• Having a background or working experience in IT

• Open to fresher

Shift Availability: Fixed Nightshift (10PM-7AM) - ONSITE (Fulltime Office)

• 9 hours/day (including 1-hour break), 5 days/week (2 non-fixed days off - determined by the manager)

• Includes holiday and Tet shifts as assigned, allowances provided per labor law

• Any shift or schedule changes will be notified by the department head