It Staff (System/ Network Administrator Or Helpdesk Technician)

Job Deion 2: Helpdesk Technician

Key Responsibilities:

• Provide technical support for hardware and software issues.

• Troubleshoot and resolve issues with Windows and Linux operating systems.

• Address power and network-related problems.

• Maintain and repair computer hardware and peripherals.

• Assist users with IT-related queries and provide excellent customer service.

• Document and track issues and resolutions in a ticketing system.

• Pulling network cables, connecting lines of technology devices

• Disassemble and assemble IT- related devices

• Collaborate with team members to ensure efficient operation of the IT department.

• Participate in team meetings and contribute to continuous improvement initiatives.

• Solve problems with DNC and MES stations in a manufacturing environment.

Required Skills and Qualifications:

• Strong knowledge of Windows and Linux operating systems.

• Proficiency in troubleshooting hardware and software issues.

• Experience with network troubleshooting and power management.

• Excellent customer service and communication skills.

• Ability to work both independently and as part of a team.

• Strong organizational and time management skills.

• Patience and the ability to remain calm under pressure.

• Experience with IT ticketing systems is a plus.

• Education level:College degree or higher, major related to IT
• Technical Proficiency:Candidates must possess top-tier technical skills relevant to their roles.
• Team Collaboration:The ability to work effectively within a team environment is essential.
• Communication Skills:

+.System/Network Administrator: Good English communication skills, strong written English communication skills are necessary to ensure clear and effective interactions.

+. Helpdesk: Able to communicate in English, strong written English communication skills are necessary to ensure clear and effective interactions.