IT Helpdesk Intern

Job Overview:

As an IT Helpdesk Intern, you will work under the guidance of the IT Manager to support day-to-day IT operations. This internship is ideal for students or recent graduates who are passionate about IT and eager to gain real-world experience in a professional educational environment. You will assist in providing first-tier technical support, troubleshooting hardware/software issues, managing IT assets, and supporting ongoing IT initiatives across the school.

KEY RESPONSIBILITIES:

Support & Operations:

• Provide technical support to students and staff for hardware and software issues.

• Assist in troubleshooting classroom technology, including computers, projectors, and interactive whiteboards.

• Assist in training staff and students on the use of technology tools and resources.

• Support the setup and configuration of new devices and technology.

• Participate in IT projects and initiatives as needed.

• Other tasks assigned by line manager.

IT Equipment & Maintenance:

• Assist in installing and maintaining hardware (laptops, iPads, printers, etc.).

• Participate in setting up devices using standard IT images/configurations.

• Perform basic maintenance checks and report issues to the IT team.

• Support preparations and on-site IT support for school events.

Documentation & Reporting:

• Help update user guides, SOPs, and internal documentation.

• Maintain accurate records of support activities and asset movements.

• Report unresolved issues or serious concerns to the Line Manager.

QUALIFICATIONS:

Education:

• Fourth-year student or recent graduate in Information Technology, Computer Science, or a related field

• Available to work 3–4 days per week for a duration of 6 months

Skills & Knowledge:

• Basic understanding of Windows OS (Win 10/11), Microsoft Office 365.

• Familiarity with PCs, printers, projectors, and Apple devices is a plus.

• Good communication in Vietnamese; basic English proficiency is an advantage.

• Eager to learn, proactive, and detail-oriented.

Personal Attributes:

• Strong teamwork and communication skills.

• Responsible, organized, and willing to take initiative.

• Comfortable with physical tasks such as moving IT equipment if required.

Application:

To apply, please send your CV with the subject line:

"Application – IT Helpdesk Intern – [Your Name]"