IT Engineer (IT Help Desk/IT Support)

Main purpose:

- Provides technical support onsite to Thakral One’s customer.

Time working & working location:

- Time working: Mon - Fri: 09.00 am to 06.00 pm

- Working 3 days/week in Binh Duong plant, and 2 days/week in HCM Head Office

- Binh Duong Plant:27 Street No.3, VSIP II, Hoa Phu Ward, Thu Dau Mot City, Binh Duong

- HCM Head Office: Flemington Tower, 9^thFloor, 182 Le Dai Hanh St., Ward 15, Dist. 11, HCMC

- Shuttle bus provided: Departing from HCM Head Office at around 07.00 am

Essential Duties and Responsibilities:

- Scope of work: 30% helpdesk + 70% admin and vendor coordinator.

- Be responsible for handling the first level of supporting or troubleshooting.

·1. ISP --> Internet issue (each of offices)

·2. CCTV --> Contact vendor for onsite or online

·3. Printer, Photocopy, scanner machine; Tivi, Projector; Cisco phone

·4. IT purchasing: New computer, computer repair; Adapter, mouse, keyboard ordering

·5. IT service desk: Password reset; OneDrive issue; MS Team; Application issue (Axapta; K4; WABS; HR Payroll;BPM workfows)

·6: New laptop setup; ADC domain join; MS O365 license assign. etc..

·7. IT Budget: PO and Payment Voucher; Capex and payment submit;

·8. IT fixed asset

- Other duties may be assigned as required.