Front Office Supervisor/ Giám Sát Lễ Tân
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Mức lương: Thỏa thuận
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Hạn nộp: (Đã hết hạn)
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Địa điểm:
Khánh Hòa
JW Marriott Cam Ranh Bay Resort & Spa
Xem thông tin công tyThông Tin Chung
Loại hình:
Toàn thời gian
Vị trí/chức vụ:
Trưởng Nhóm/Trưởng Phòng
Yêu cầu bằng cấp:
Trung cấp - Nghề
Ngày đăng tuyển:
07/07/2025
Yêu cầu kinh nghiệm:
Không yêu cầu
Yêu cầu giới tính:
N/A
Địa điểm làm việc:
Chi Tiết Công Việc
Mô tả công việc:
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Ensure adherence to quality standards.
- Enter and locate information using computers/POS systems.
- Perform other reasonable job duties as requested by Supervisors.
Yêu cầu công việc:
- High school diploma or GED
- Relevant experience in the same position at 5-star international hotel chain
- Good command of English
- Second foreign language is a plus
Quyền lợi được hưởng:
- 1.5 days off per week
1.5 ngày nghỉ mỗi tuần - Uniforms and duty meals are provided
Được cung cấp đồng phục & bữa ăn ca - Full salary & insurance contribution during probation (following labor law)
Được hưởng nguyên lương & tham gia bảo hiểm trong suốt thời gian thử việc (theo luật lao động) - Service charge allowance during pre-opening period
Trợ cấp phí phục vụ trong giai đoạn tiền khai trương - Accommodation is provided for non-local associates
Hỗ trợ nhà ở cho nhân viên ở xa - Training and learning in Marriott International
Học hỏi và đào tạo chuyên môn tại Tập đoàn Marriott International - Opportunity to grow career at the most luxurious 5-star hotel group in the world
Cơ hội phát triển nghề nghiệp tại tập đoàn khách sạn lớn nhất thế giới
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