Ecommerce Operator (07 Months)

Ensure the efficient operation of the eCommerce platform by analyzing performance metrics, managing inventory, coordinating with partners, and optimizing processes to improve service quality and reduce operational costs.

• Performance Monitoring and Optimization: Analyze and optimize eCommerce performance indicators such as order processing time, delivery time, return rate, cancellation rate, and stock levels.
• Partner Coordination: Monitor and evaluate the quality of delivery services from partners, detect issues, and propose solutions to maintain service quality.
• Cost Optimization: Propose and implement processes to reduce operating costs for eCommerce operations.
• Inventory Management: Track and report inventory levels, coordinating with the warehouse team to ensure sufficient stock availability for eCommerce operations.
• Customer Support: Work closely with customer service teams to resolve customer complaints related to orders, deliveries, and returns.
• Reporting and Analysis: Regularly prepare and submit reports on eCommerce performance metrics (e.g., revenue, orders, AOS, AOV, ASP) on a daily, weekly, and monthly basis.
• Operational Process Implementation: Oversee and improve operational processes including tracking, checking, order processing, packaging, and shipping.
• Problem Resolution: Quickly address issues related to order fulfillment and customer experience, including order adjustments and shipping problems.
• Material Management: Manage and control packaging materials and delivery processes to ensure efficiency and cost-effectiveness.
• Stakeholder Communication: Develop timelines and update stakeholders on order processing, return, and delivery standards to ensure smooth operations.
• Ad-hoc Support: Assist with additional tasks as needed, according to the manager’s directives.

• Minimum 1 year of experience in eCommerce operations, logistics, or a related field.
• Experience work with Ecommerce platforms (Shopify, Haravan, Sapo...)
• Excellent in Microsoft Excel, Google Sheets.
• Understand E-Commerce operation