Document Staff

Main Job Purposes:

1.Securing the handling of air outbound documents quickly, safely, accurately, trustfully.

2.Being contact window with the Customer Service Department/Agent for all issues related to documentation, cargo tracing, operation to meet customer’s inquiries.

Job Details:

-Receiving air outbound information of shipments from CSD or BD team, creating job in YUNAS, monitoring shipping documents and shipment status.

-Communicating with CSD/BD by email and phone to serve them all issues related to their shipments.

-Solving promptly customers’ complaints that related to shipment's documents.

-Communicating with overseas agent/CSD/BD to solve occurred troubles.

-Co-ordinating with other internal sections to make sure whole process is properly and smoothly followed

-Issuing sale invoices in YUNAS for FAD to collect debits (via monthly SOA) from customers.

-Check buying rate / selling rate to avoid loss shipment.

-Acknowledge information on customs sheet in order to advise to CSD & related party if any.

-Acknowledge the nature of goods to advise CSD to recheck before processing. Ex: for machine shipment, need to recheck whether it contains oil or battery or not... or need to issue letter of commitment...

-Submit AMS on airline's system.

-Releasing Yusen Booking confirmation to CSD.

-Preparing label & OP sheet for terminal team to handle cargo

at the airport.

-Issuing final bill, preparing the pouch to send together with cargo & send shipping advice to oversea agent.

-Sending final AWB to customer.

-Co-odinate with FAD & BD to push customers/agent to arrange payment soon.

-Following instruction of airline & destination about E-awb/ E-freight/ SA by Yunas to avoid unexpected fee.

-Collecting & sending back the original hawb & customs sheet to customer by monthly or as their requirement

-Arranging fumigation & insurance (if any).

-Collecting actual photo at SGN terminal warehouse & send to agent/CSD in case damage shpt.

-Reporting to upper management as assigned RP (reporting package) and in case of any problem related to shipments timely

-Through daily work, look for shortcomings and propose to monitor.

1.Education:

-Junior college / university graduated (economic/ Foreign trade is preferable).

2.Experience

No requirement

3.Soft skill Competency

-Good communicated in English

-Using specialized software

-Analytical & integrating

-Negotation

1.Attractive Salary Package

2.Commute Allowance

3.Others upon interviewing