Data & Tech Support Specialist

• Helpdesk Support: • Provide prompt and effective L1 helpdesk services to internal users using ServiceNow via remote software, phone, email, and chat. • Identify, prioritize, and resolve issues related to hardware, software, systems, and network. • Data Management: • Ensure effective data management practices across ASEAN countries. • Collaborate with relevant teams to address data-related challenges and ensure data integrity. • SQL/NoSQL and Coding Skills: • Leverage advanced SQL and NoSQL skills for data analysis, querying, and manipulation. • Collaborate with the development team on projects involving database management and data-driven applications. • Identity and Troubleshooting: • Investigate and troubleshoot problems related to IT services, including but not limited to hardware, software, systems, and network issues. • Escalate complex problems to higher-level support for further analysis and resolution. • Collaboration: • Work collaboratively with cross-functional teams, including IT, development, and project management, to ensure IT services meet users' needs. • Act as a liaison between different departments to streamline communication and problem resolution. • IT Asset Procurement & Budget Planning: • Manage the procurement of IT assets, ensuring timely acquisition and adherence to budgetary guidelines. • Collaborate with vendors to obtain competitive pricing and negotiate favorable terms. • Provide input on cost estimates for IT budget, ensuring alignment with organizational goals. • Continuous Improvement: • Actively seek opportunities for continuous improvement in technical knowledge and skills. • Participate in training programs and gain hands-on experience to stay abreast of technological advancements.

• Bachelor's degree in Computer Science, Information Technology, or a related field. • 1-3 years of experience in technical support or a related field. • Proven experience in providing IT service support, including 1st tier helpdesk services and desk support. • Strong troubleshooting skills for hardware, software, systems, and network issues. • Profound understanding of SQL and NoSQL for data analysis and manipulation. • Experience in IT asset procurement and budget planning. • Strong communication skills with the ability to interact effectively with internal users and cross-functional teams. • Good communication and command in written and spoken English. • Knowledge of data management principles and practices. • Ability to escalate and coordinate complex issues with 2nd or 3rd Tier support. • Strong documentation skills for technical support procedures. • Willingness to continuously improve technical knowledge through training and hands-on experience.