Customer Support Specialist

About TeenCare

TeenCare is a Southeast Asia-based AI-powered EdTech platform helping families support their teens' learning and development. We combine 1-1 mentorship, life-skills coaching, and AI-driven insights to give parents a clearer picture of their child's growth — and to walk alongside families, not just deliver a service. Our Product Delivery Center (PDC) is the team that brings this experience to life every day for families across Vietnam, the Philippines, and beyond.

As a Customer Support Executive at TeenCare, you'll be the voice families hear when they reach out with a question or concern — fast, warm, and genuinely helpful, every time.

What you'll do

• Respond to customers across chat, messaging, and hotline channels during your assigned shift.
• Keep first response times fast — families shouldn't have to wait.
• Resolve straightforward questions and issues; escalate complex cases to the CS Leader.
• Log every interaction accurately in our systems.
• Keep satisfaction high through a professional, caring approach to every conversation.

Who you are

• Bachelor's degree in Business Administration, Economics, Hospitality, Service Management, or other related fields,...
• Experience in customer support (chat or hotline) is a plus.
• Strong communicator, patient, and able to handle multiple conversations at once.
• Willing to work shifts, including evenings/weekends when needed. (Work shifts: 8:30AM - 6:00PM or 1:30PM - 10:00PM)
• Familiarity with tools like Intercom is a plus.