Customer Support Agent Full-time/ Part-time (No Experience Required)

Mức lương: Thỏa thuận
Địa điểm: Hà Nội
Kinh nghiệm: Không yêu cầu
Bằng cấp: Trung cấp trở lên

Hạn nộp hồ sơ: 06/09/2026 (Còn 30 ngày)

Công Ty TNHH Gear Inc Vn

Xem thông tin công ty

Thông tin
Việc làm

Thời gian làm việc:

Fulltime: 8 hours/ day, 5 days/ week (At Least 1 Night Shift).
Parttime: 4 shifts/ week, include 1 night shift.
Shift 1 (12AM - 6AM)
Shift 2 (6AM - 12PM)
Shift 3 (12PM - 6PM)
Shift 4 (6PM - 12AM)

Địa điểm làm việc:

Hà Nội

7 floor, VTC Online building, No. 18 Tam Trinh street, Hai Ba Trung district, Hanoi city

(Trước sáp nhập: Hai Bà Trưng, Hà Nội | Sau sáp nhập: Tương Mai, Hà Nội)

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Mô tả công việc:

We're seeking some Customer Support Agents (Full-time) to assist in providing email customer support and customer queries from around the world. Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner. The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;
Identify and assess customer's needs to achieve satisfaction;
Provide accurate, valid and complete information by using the right methods/tools;
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Meet personal/teams targets;
Keep records of issues/problems for further investigation from functional teams;
Follow communication procedures, guidelines, and policies;
Work with managers on customer feedback.

Yêu cầu công việc:

Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
Good computer skills (familiar with MS Office & Google applications);
Familiar with smartphone/ mobile device/mobile applications;
Excellent interpersonal skills;
Attention to detail and desire to learn;
High sense of responsibility and enthusiasm;
Ability to work independently and in a team;
Flexible, adaptable to new changes;
Freshmen are preferable.

Quyền lợi được hưởng:

Attractive salary with night shift allowance
Attractive bonus and benefits and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).

International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
Modern hardware, No dress code, Free drinks (coffee, tea, etc.)
Laptop/computer and other equipment is provided.
Training and career development opportunities;
Free in-house gym and game room for everyone. We love board games, PS5

Working time: Operating hours: Monday through Sunday. Fulltime: 8 hours/ day, 5 days/ week (At Least 1 Night Shift). Parttime: 4 shifts/ week, include 1 night shift. Shift 1 (12AM - 6AM) Shift 2 (6AM - 12PM) Shift 3 (12PM - 6PM) Shift 4 (6PM - 12AM) Working Address: Tam Trinh Street, Hai Ba Trung, Hanoi. All interested candidates are welcome to apply. Please send your resume (in English) expressing your interest to us!

Ngành nghề:

Dịch Vụ Khách Hàng, Quản Lý Thành Công Khách Hàng, Trải Nghiệm Khách Hàng

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