Chi Tiết Công Việc
Mô tả công việc:
• Learn about products features and update functionalities knowledge continuously
• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and helping customers use specific features
• Collect and report the problems that customers often encounter to give suggestions to improve the product.
Yêu cầu công việc:
• Willing to take night shifts and weekend shifts
• Interested in solving problems with digital/SaaS products
• Good communication English skills (TOEIC > 600 or equivalent)
• Effective and positive communication with customers, team members, and managers
• Ability to adapt and respond to different characters, and maintain calmness when dealing with stressed or upset customers
• Good problem-solving, logical thinking, and decision-making skills
• Basic knowledge of HTML, CSS, and JS is a plus
Quyền lợi được hưởng:
• Attractive internship allowance
• Participate in a 4-month apprenticeship program that focuses on practice
• Gain valuable hands-on experience in product development, Agile/Scrum
• Work alongside experienced professionals and gain mentorship opportunities
• Develop your skills and knowledge relevant to the IT software industry
• Experience a collaborative and supportive work environment
• Become a member of an enthusiastic and passionate team
• Participate in on-job training, ensuring you clearly understand and can perform the job
• Comfortable working environment, promoting efficiency, teamwork, and knowledge sharing
• Special attention and direction for each member's development
• Commit to this being a meaningful and useful working period in the beginning of your career