Customer Success Executive

As a Customer Success Specialist, you will play a key role in supporting our customers throughout
their journey with Gremsy products. You will assist in onboarding, answering customer queries,
resolving issues, and ensuring customer satisfaction while gaining experience and developing skills
in customer success management.

Key Responsibilities
● Customer Support: Respond to customer inquiries via support ticket, email, chat, or phone
and assist in resolving issues promptly. Follow best practices in ticket management, ensuring
timely updates and resolution to maintain high service levels
● Onboarding: Support new customers during onboarding by providing guidance on initial
setup and best practices.
● Customer Engagement: Conduct regular follow-ups with customers to ensure their needs
are being met and identify opportunities to enhance their experience.
● Documentation: Maintain accurate and up-to-date customer records in the Helpdesk and
Knowledge Base system.
● Feedback Collection: Gather customer feedback and share insights with the team to improve
products and services.
● Training: Assist in delivering basic training sessions or creating guides and resources for
customers.
● Cross-Team Collaboration: Work with the support, product, and sales teams to resolve
customer issues and contribute to process improvements.

● Education: Bachelor’s degree in Business, Marketing, Communications, Mechantronics
(preferred but not required).
● Experience: 0-2 years of experience in customer-facing roles such as support, sales, or
account management (internships included).
● Skills:
o Strong communication and interpersonal skills.
o Possess strong English skills (listening, speaking, reading, writing) to work and
communicate effectively with international clients.
o Customer-first mindset with a proactive approach to problem-solving.
o Basic familiarity with Helpdesk tool (e.g., Freshdesk, Zendesk) or CRM tools (e.g.,
HubSpot, Salesforce) is a plus.
o Ability to manage multiple tasks and prioritize effectively.
o Willingness to learn and adapt in a fast-paced environment.
● Preferred: Interest in UAV/drone technology and a desire to grow within the field of
Customer Success.