Customer Service Officer (Temporary Contract)

• Handle inbound calls, assist customers with information, services, and products.

• Manage and update customer information in the system.

• Coordinate delivery schedules, optimize routes and frequencies based on actual demand.

• Process orders, track deliveries, and collaborate with Logistics & DSP.

• Handle promotional orders, giveaways, and returns per procedures.

• Address customer inquiries regarding products, services, and sales programs.

• Follow up on overdue payments, assist with invoice and document issues.

• Manage contracts and related documents in compliance with regulations.

• Monitor customer activity, support contract termination when necessary.

• Provide reports and data upon request.

• Perform other tasks as assigned by management.

• Preferably 1-2 years of experience in FMCG.

• Strong communication skills, customer-centric mindset.

• Experience with management software, data analysis skills.

• Adaptability and problem-solving ability.

• Patience, emotional control, and eagerness to learn