Community Support English Writing (Open to Freshers)

You will:

• Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Act as the first line of contact for support enquiries from the Microsoft Community and users of designated Microsoft services, presenting a friendly, supportive and efficient public face for our organization.

• Respond to incoming queries in our community support, based on standard operating procedures and established stock responses or, when necessary, refer queries efficiently to appropriate support teams.

• Respond to queries within agreed time frames in accordance with team SLAs

• Attends readiness training and non-technical training to ensure that they become proficient in support topics.

Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Uses automated tools to deliver solutions for a wide range of issues.

• Provides feedback on how to improve automated tools.

• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

OUR IDEAL CANDIDATES:

- Can onboard as soon as possible

- Good English (reading, writing, comprehension).

- Open to fresh graduates.

- Customer service mindset with a friendly and proactive attitude.

Working schedule:

- Fixed shift in one of the following: 06:00–15:00, 15:00–23:00, or 22:00–06:00 (assigned by the manager)

- 9 hours/day (including a 1-hour break), 5 days/week with 2 non-fixed days off (assigned by the manager)

- May include holiday and Tet shifts as assigned; allowances provided under labor law.

- The department head will communicate any changes to the shift or schedule.

WHY US?

- Salary at 100% during the probationary period.

- 90% contribution of the gross salary to social insurance.

- An employee who works at night (10 PM-6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.

- Training offered

- 20 days leave (12 days of annual leave and 8 days of sick leave)

- Full working equipment will be provided.

- Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.

- Activities: Birthday party, Employee engagement activities.