Coffee Guide - Coffee Experiences Hosting Workshop

1. Coffee Experiences Hosting
▪ Use the art of storytelling to guide customers through their journeys exploring Vietnamese coffee and culture.
▪ Provide exceptional customer service, ensuring each customer's experience is unforgettable.
▪ Host and assist in workshops, including setting up, cleaning, and supporting main hosts.
▪ Deliver clear guidance and instructions on brewing signature Vietnamese coffee-based beverages.
▪ Act as a ions, and passionately introduce customers to
Lacàph products.
▪ Enhance customer engagement by actively promoting and selling products or services.
▪ Address customer inquiries, needs, and concerns professionally, ensuring a smooth and enjoyable
experience.
▪ Encourage customers to leave Google reviews to enhance brand credibility.
JOB DESCRIPTION: COFFEE GUIDE

3. Crafting Coffee Excellence
▪ Prepare and serve a diverse range of coffee-related beverages with consistency and quality.
▪ Set up and maintain bar cleanliness, adhering to the highest standards of hygiene and food safety
regulations.
▪ Perform coffee roasting or brewing demonstrations for customers and manage workshop groups as needed.

▪ Fluent English communication skills (compulsory).
▪ Passion for Vietnamese coffee and culture, with a genuine desire to share this enthusiasm with others.
▪ Exceptional interpersonal and storytelling skills, with the ability to connect with customers.
▪ Ability to work independently and collaboratively in a fast-paced environment.
▪ Experience in a customer-facing role within the hospitality industry (e.g., coffee/bartending service,
receptionist, waiter/waitress, hosting, MC...).
▪ Knowledge of coffee and brewing techniques. (Training will be provided.)