Client Advisor/ Tư Vấn Bán Hàng Sản Phẩm Cao Cấp

Client Journey

• Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it instore or remotely.

• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.

• Build rapport with clients by discovering their needs, desires and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.

• Develop client base by recruiting new clients and developing existing ones.

• Leverage in-store technology to ensure every client’s experience is smooth, pleasant, and relevant.

• Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.

• Create and add value to the client’s experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc...).

2+ years of luxury fashion sales experience and excellent track record, preferably in a similar

role or customer service setting.

· Proven ability to drive and exceed individual and store results and build lasting relationships

with customers and colleagues.

· High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration

amongst colleagues.

· Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

· Deep knowledge about and passion for fashion and luxury.

· Excellent commercial awareness and client attitude.

· High flexibility and ability to adapt to different clients and complex situations.

· Strong communication skills.

· Ability to work in a fast-moving and dynamic environment.