Chuyên Viên Tư Vấn Du Học - Educational Counsellor (Hanoi)

• Have excellent knowledge in terms of product and functional knowledge
• Give counselling to customers in person, on phone and by email
• Do telesales
• Complete school application and visa application
• Liaise with overseas schools on student application and issues
• Make sure the student folder filed with appropriate and enough documents
• Handle customer issues; get support from superiors if necessary
• Conduct visa training and program orientation
• Follow up student study pathway with schools
• Conduct customer service after sales: build up supporter network and strengthen relationship with students
• Be interpreter for department seminars & support school partners at fairs
• Get to know and update overseas study market, competitors and other related education organizations frequently
• Attend training workshops, exhibitions, fairs and relevant events
• Be leaders for summer course program
• Make sure the working area neat and tidy
• Support CM on assigned tasks

- University Degree, preferably those who have studied abroad.

- Prefer and have an advantage if you have knowledge about oversea study consulting in Australia, US, UK, Canada or New Zealand (around 01 year of experience).

- Excellent communication, explanation and customer orientation

- Team work, communication, cooperation

- Problem solving, capability building. creativity

- Language: Excellent English (4 skills)

- Computer: Excellent at MS-Office (Word, Excel, PowerPoint, Outlook)

- Other requirements: Right mind-set, in good health condition, active, quick adapt skill and flexible.