Application Support

Principal responsibilities:

We are seeking a detail-oriented and technically skilled Application Support Specialist to provide support, maintenance, and enhancement of business-critical applications. The ideal candidate will act as a liaison between bank-users and technical teams, ensuring smooth operation and timely resolution of application-related issues.

• Provide first and second-level support for Supply Chain Finance applications.

• Troubleshoot and resolve application issues, escalating when necessary.

• Professionally handle incoming requests via phone or email from bank clients and ensure that issues are resolved both promptly and thoroughly

• Handle all customer requests and educate them on company product

• Provide quality service in the areas of handling inquiries, troubleshooting, and system assistance

• Handle escalated calls in an efficient, professional, and understanding manner

• Document support processes, known issues, and resolutions.

• Be proactive in finding better ways to improve the customer experience

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 2+ years of experience in application support or a similar role.

• Strong problem-solving and analytical skills.

• Familiarity with SQL, scripting, and basic programming concepts.

• Experience with ticketing systems (e.g., Jira, ServiceNow).

• Excellent communication and interpersonal skills.

• Ability to work independently and in a team environment.