Technical Support (Chinese, Korean, Japanese - Open To Fresher, Non-IT)

We are looking for fluent Chinese/Korean/Japanese-speaking Technical Support Engineers to join our team supporting Microsoft Azure A&I Core customers. This role is ideal for individuals passionate about technology, problem-solving, and providing excellent customer service.

• Communicate with customers to understand technical issues.
• Ensure customers stay informed as to the status/solution of their issue.
• Utilize troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Resolve or escalate multiple and varied customer issues. Document technical work and research.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Attends readiness training and non-technical training to ensure that they become proficient in support topics.
• Provides feedback to improve products to more senior engineers or technical advisors.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems

Must-Haves:

• Open to Freshers & Non-Tech backgrounds – must meet one of the following language criteria:
  • Fluent in Chinese (equivalent to HSK5 or above), with the ability to read English documents and basic English communication skills.
  • Fluent in Japanese (equivalent to JLPT N2 or above), with the ability to read English documents and basic English communication skills.
  • Fluent in Korean (equivalent to TOPIK 4 or above), with the ability to read English documents and basic English communication skills.
• Priority given to candidates with customer service experience or a strong customer-oriented mindset.
• Willingness to work in shifts and work night shifts
• 5 days work week, 2 unfixed days off (9 hours a day, consisting of 8 hours of work and 1 hour for breaks)

Nice-to-Haves:

• Having background or working experience in IT/Technical/Engineering/Science/Programming Language is an advantage.