Team Lead - KYC/KYB L1-L2-L3

Mức lương: Thỏa thuận
Địa điểm: Hà Nội
Kinh nghiệm: Không yêu cầu
Bằng cấp: Trung cấp - Nghề trở lên

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Thông tin
Việc làm

Địa điểm làm việc:

Hà Nội

Phòng 303, Tầng 3, Tòa nhà Detech, số 8 Tôn Thất Thuyết, Phường Cầu Giấy, TP, Hà Nội

(Trước sáp nhập: Nam Từ Liêm, Hà Nội | Sau sáp nhập: Cầu Giấy, Hà Nội)

Chi Tiết Công Việc

Mô tả công việc:

Straive is a global leader in AI-driven value creation, business transformation, and Global Capability Center delivery, helping enterprises build scalable, technology-enabled operations.
The role supports a global ecommerce and social commerce financial crime program covering KYC/KYB, Sanctions, Transaction Monitoring, Enhanced Due Diligence, and regulatory reporting workflows.
This role supports a global FinCrime operations program for an ecommerce and social commerce environment. The operating model covers Transaction Monitoring, KYC/KYB, Sanctions, Enhanced Due Diligence, and regulatory reporting activities across a three-tier alert lifecycle.
The team is transitioning from primarily manual reviews to an AI-augmented model. Low-risk reviews will increasingly be automated, and the remaining AI Delta will require human reviewers to validate AI-generated outputs for accuracy, completeness, evidence quality, and risk appropriateness.
Because manual work will focus on higher-complexity exceptions, all roles require strong English reading comprehension, clear written English, structured case-note writing, and the ability to produce audit-ready narratives.
Lead analysts handling KYC/KYB data confirming, data screening, document review, L2 investigations, and L3 EDD/Sanctions support. The Team Lead is accountable for production control, quality, escalation discipline, and consistent customer-risk assessment.
Oversee KYC/KYB alert and case queues across L1 triage, L2 investigation, and L3 EDD support.
Ensure analysts correctly review legal identity, business activity, ownership, controllers, connected parties, adverse media, PEP, sanctions, source of funds, source of wealth, and expected activity.
Review escalations involving missing documents, refusal to provide information, high-risk ownership, adverse media, PEP with negative news, sanctions-related issues, and unresolved risk indicators.
Coordinate with Sanctions teams to ensure KYC/KYB risk ratings reflect ownership/control exposure, connected-party screening, and sanctions-adjacent concerns.
Monitor 2-business-day KYC/KYB activities and 14-business-day EDD investigations, ensuring timely handoffs and defensible narratives.
Ensure case documentation is complete, evidence-backed, and ready for downstream EDD, sanctions, or compliance review.
Manage daily queue allocation, capacity planning, aging, SLA risk, attendance, productivity, and quality outcomes.
Coach analysts on case judgment, evidence standards, written English, escalation quality, and AI-output validation.
Conduct huddles, calibration sessions, knowledge checks, refresher training, and targeted feedback based on QA defects.
Review high-risk or aged cases, unblock escalations, and ensure timely handoffs across L1, L2, L3, QA, and compliance stakeholders.
Track process performance, identify root causes for misses, drive corrective actions, and report risks early.
Maintain process discipline, confidentiality, logical separation, and adherence to client playbooks and quality standards.

Yêu cầu công việc:

4 to 6 years of experience in KYC/KYB, CDD, EDD, onboarding, periodic review, or related financial crime operations, including hands-on case review experience and people/process leadership exposure.
KYC/KYB data confirming, data screening, Checker 1 and Checker 2: 2 business days.
Enhanced Due Diligence investigations: 14 business days.
Sanctions case review and disposition: 1 business day.
Transaction Monitoring L1/L2 review of monitoring rules: 25 calendar days.
Minimum quality and completion expectation: 95% or above, subject to internal quality control and client quality review.
Core KPIs include alert SLA adherence, quality score benchmarks, and documentation completeness.
Strong command of written and spoken English, with ability to review and improve analyst narratives.
Strong process-control mindset with experience managing SLAs, AHT, backlog, productivity, and quality metrics.
Strong risk-based decision-making, with ability to balance policy requirements, source evidence, and operational urgency.
Ability to interpret QA trends, coach to policy, handle ambiguity, and escalate material process risks.
Comfort working in an AI-augmented operations model where analysts validate AI outputs rather than simply process low-risk cases.
Experience leading financial crime teams in BPO, fintech, ecommerce, banking, payments, or digital platform environments.
CAMS, CFE, CGSS, or equivalent certification is preferred.
Ecommerce exposure or experience is preferred, especially in marketplace, social commerce, digital platform, fintech, payments, or online seller-risk environments.
This is a complete work-from-office role. Work from home and hybrid working arrangements are not applicable for this project.
The process operates 24/7 and requires rotational shifts, including rotational night shifts based on business and client requirements.
Weekend coverage is required based on rostered shifts; weekly offs will be scheduled on weekdays when weekend coverage is assigned.
As this is a new project, training will be conducted during night shifts for the first couple of months.
The team may continue working night shifts during the first few months after training to support go-live stability, SLA adherence, and operational readiness.
All work will be performed inside a clean room / ODC environment with controlled access.
No electronic devices will be permitted inside the operations floor, including personal mobile phones, smart watches, storage devices, cameras, or other unauthorized devices.
Straive has been recognized for Data and AI services, global delivery capability, and technology-enabled operations.
The organization continues to invest in AI, analytics, and operational transformation capabilities to support complex enterprise programs.