Senior Surveillance Officer / Surveillance Officer

OVERVIEW OF POSITION:

The Surveillance Officer is responsible for monitoring live and recorded footage from surveillance systems to ensure security, regulatory compliance, and the protection of company assets. This role involves detecting suspicious activities, reporting security breaches, and supporting investigations. The Surveillance Officer plays a vital role in maintaining a safe and fair environment for guests and employees by closely observing all gaming and non-gaming activities.

KEY DUTIES AND RESPONSIBILITIES:

Duties may include but are not limited to:

• Monitor live surveillance footage across all gaming and non-gaming areas to detect any irregular or suspicious activities.
• Identify and report any violations of gaming regulations, security breaches, or unusual behavior to the Surveillance Senior Officer.
• Ensure compliance with company policies, gaming laws, and security protocols.
• Assist in reviewing recorded surveillance footage to support investigations into disputes, rule violations, or criminal activities.
• Maintain proper documentation of surveillance findings, including incident reports and daily activity logs.
• Work closely with security personnel to provide real-time intelligence on potential threats.
• Operate and troubleshoot surveillance equipment, ensuring all systems are functioning correctly.
• Respond to emergency situations, such as unauthorized access, theft, fraud, or altercations.
• Maintain strict confidentiality regarding surveillance operations, findings, and company policies.
• Stay updated on new surveillance techniques, gaming compliance regulations, and security trends.

KEY FUNCTIONS

Surveillance Monitoring & Compliance

• Continuously observe gaming tables, cash handling areas, and entry/exit points to detect irregularities.
• Identify rule violations and ensure adherence to security and gaming regulations.

Incident Identification & Reporting

• Detect and report suspicious behavior, fraud, or security threats in a timely manner.
• Provide detailed reports of surveillance findings to support investigations.

Coordination with Security & Operations Teams

• Work closely with the Surveillance Senior Officer and security personnel to prevent and resolve security issues.
• Provide real-time updates to security teams during incidents.

Equipment Operation & Maintenance

• Operate and monitor surveillance systems, ensuring optimal coverage and functionality.
• Report any technical issues or system malfunctions to the Surveillance Supervisor.

Emergency Response & Risk Mitigation

• React quickly to security alerts and assist in responding to emergency situations.
• Contribute to risk assessments by identifying potential security vulnerabilities.

QUALIFICATIONS INCLUDE THE FOLLOWING:

• Minimum Education: High school diploma or equivalent; certification in security, surveillance, or criminal justice is an advantage.
• Experience: 1–3 years of experience in surveillance, security, or a related field; gaming or hospitality industry experience preferred.
• Technical Skills: Familiarity with CCTV systems, access control systems, and security software.
• Regulatory Knowledge: Basic understanding of gaming regulations, security procedures, and industry best practices.
• Attention to Detail: Strong observational skills to detect suspicious activities.
• Communication Skills: Ability to document findings accurately and report incidents clearly in English.
• Integrity & Confidentiality: Ability to handle sensitive information discreetly.
• Flexibility: Willingness to work in a shift-based schedule, including nights, weekends, and holidays.