Senior Application Support Engineer

Primary Objectives

• The operational health of application systems in a 24x7x365 production environment and will research, identify and implement solutions as well as perform computer and/or network security vulnerability assessments and identify, evaluate and mitigate security risks

• Support users on trading platform and work with collection of custom applications and systems operating on different OS.

Main responsibilities

• Operate, monitor, and diagnose Derivatives trading system and DR site

• Research, design, develop and implement solutions for fault, performance, capacity, and configuration management for applications. Will work in conjunction with Infrastructure teams to identify combined, centralized solutions

• Designs, develops and implements documentation or tools appropriate to the maintenance of application platforms

• Develops, improves, modifies and assesses security architecture in a hosting-based environment

• Responds to all system security weak points and partners with other teams and third-party vendors to resolve security issues

• Provide Tier 2 support to issues escalated from Service Desk team. Interface with development teams to resolve Tier 3 ‘in code‘ issues. On-call support for escalated off-hours issues

• Execution and maintenance of internal SLAs developed with business stakeholders

Educational level

• Bachelor’s or above degree in the field of computer science or information system.

Knowledge & Experiences

• Minimum 2 years in a technical role involving applications operation and management, preferably in a 24-7-365 production environment

• Must have solid working experience and knowledge of Windows and Unix/Linux operating systems. Should be familiar with HA, CFS configurations, security and patch management

• Strong grasp of Internet network concepts, protocols, and associated services (TCP/IP, HTTP, FTP, SCP, DNS)

• Experience in designing secure network architectures, virtualization technologies, identity and access management principles, application security, and encryption technologies

• Installation, configuration and administration experience with operations management tools: IIS, Tomcat, RecordTS and VMware performance tools

• Experience administering/maintaining multi-tier application systems in a production environment

• Ability to respond to frequent pressure to meet deadlines when work speed and sustained accuracy are paramount

• Strong, methodical troubleshooting skills

• Ability to exchange information with technical and non-technical individuals in a clear and concise manner

Technical Skills:

• Excellent written and oral communication skills

• Ability to conduct and direct research into IT issues and products as required

• Highly self-motivated and directed

• Proven analytical, evaluative, and problem-solving abilities

• Ability to effectively prioritize and execute tasks in a high-pressure environment