Senior Air Operation Executive

- Support in space arrangement / procurement capacity with carriers / coload partner.

- Dealing with issuing MAWB , transmit data FWB/FHL , internal management systems

- Record reservations and ensure all aspects of the bookings are properly recorded in file.

- Provide timely feedback in shipment issues / solution to Overseas offices, Sales and Customers for regarding cargo shortage/ damage/ any claims.

- Ensure all file closing and required report are done accurately, in a timely manner across internal systems.

- Collaborate with internal team members to ensure efficiency, excellent customer service and creative problem resolution.

- Perform other duties, as assigned by management.

1. Education & Qualifications: Bachelor’s Degree or Diploma

2. Working Experience

- 2-3 years of related experience in Airfreight industry (Airline/GSA, Freight Forwarding) either dealing with Air cargo reservation /operation / handling and documentation.

- Fluency in English is a must.

- Comfortable working within a fast-paced and deadline-driven environment.

- Ability to work under pressure.

- Strong analytical skills and problem-solving mentality.

- Commercial experience/capabilities.

- Strong customer service and interpersonal communication skills and the ability to resolve conflicts in a professional and urgent manner.

- Proficient in relevant computer applications.

- Strong attention to detail and accuracy

- Good understanding and experience in air freight documentation, Airlines / Freight forwarding system, countries regulation, airline operations, air export operations.

- Must be able to prioritize tasks.

- Ability to work independently or as a flexible team player.

- Calm, professional, helpful, and courteous always.