Sales & Services Engineer

Job Purpose:

The Sales & Services Engineer will be responsible for promoting automation solutions and services, providing technical support, and ensuring customer satisfaction through pre-sales, after-sales, and maintenance activities. This role bridges technical expertise and customer engagement, contributing to ATZ Solutions’ growth in the Southern Vietnam market.

Key Responsibilities:

• Sales & Business Development

- Identify and develop new business opportunities in industrial automation and process control sectors.

- Prepare and deliver technical presentations, proposals, and quotations to clients.

- Negotiate contracts and close deals to achieve sales targets.

• Technical Support & Service

- Provide pre-sales technical consultation and after-sales service, including installation, commissioning, and troubleshooting.

- Conduct site surveys and collaborate with engineering teams to design tailored solutions.

- Perform maintenance, warranty services, and system upgrades for existing clients.

• Customer Relationship Management

- Build and maintain strong, long-term relationships with customers.

- Collect feedback and provide solutions to improve customer satisfaction.

• Market & Product Knowledge

- Stay updated on automation technologies, industry trends, and competitor activities.

- Represent ATZ Solutions at trade shows, seminars, and technical events.

• Education: Bachelor’s degree in Electrical, Automation, Mechanical, or related Engineering fields.

• Experience:

- 2–5 years in Sales Engineer / Service Engineer roles, preferably in industrial automation or process control.

• Technical Skills:

- Knowledge of PLC, SCADA, instrumentation, and automation systems.

- Ability to read technical drawings and understand control systems.

• Soft Skills:

- Strong communication, negotiation, and problem-solving skills.

- Customer-oriented mindset with ability to work independently and in teams.

• Other Requirements:

- Proficiency in Vietnamese and basic English.

- Willingness to travel within Ba Ria-Vung Tau, Dong Nai, and nearby provinces.

- Valid driver’s license is a plus.

Benefits:

• Competitive salary + performance-based incentives.

• 13th-month salary and annual bonus.

• Social, health, and unemployment insurance as per Vietnam Labor Law.

• Professional training and career development opportunities.

The role mainly involves meeting clients/partners as required; otherwise, the employee may work from home with flexibility and autonomy