Reverse Logistics Team Lead

• Supervise the return handling process from 3PLs and platforms.

• Assign and follow up on bad stock claim tickets to ensure accurate and timely submission.

• Coordinate with Warehouse for physical return status and classification.

• Ensure all claims are supported with valid documentation (photos, receipts, etc.).

• Train and guide the team of executives/interns on return classification and platform rules.

• Track dispute resolution progress and escalate aging tickets when necessary.

• Collaborate closely with the Analyst for reporting and performance tracking.

• 2–4 years of experience in logistics or operations (reverse logistics a plus).

• Prior experience managing a small team or acting as a team coordinator.

• Good organizational skills and attention to detail.

• Familiarity with e-commerce platforms or claim procedures is a plus.

• Hands-on, action-oriented mindset.

Quyền lợi

• Competitive salary and