Retail Store Manager_ Shopping Malls In Hanoi.

Working Location: Shopping malls in Hanoi.

Sales

• Plan and control the implementation of targets and business metrics (UPT, APT, CR).
• Assign metrics (Target, UPT, APT, CR) to store staff and ensure that all employees understand and strive to achieve their targets.
• Manage store revenue and expenses to maximize profitability.

Customers

• Build and maintain a loyal customer base at the store.
• Monitor and proactively handle customer experience issues at the store.
• Improve and propose enhancements to the customer experience.

Human Resource Management

• Implement and maintain company policies, resolving labor relations to ensure a stable workforce and employee motivation.
• Ensure the productivity of each store employee.
• Monitor employees' working hours according to company regulations.
• Manage employee absences, including sick leave, personal leave, unpaid leave, and annual leave.

Employee Training

• Assist in recruiting store staff.
• Ensure a succession plan for key positions in the store.
• Train employees on fundamental knowledge and skills: product knowledge, system knowledge, sales skills, and problem-solving skills.
• Develop future leaders through coaching, observation, and training sessions.

Merchandise Management

• Monitor store inventory and provide feedback to direct managers (best-sellers, slow-sellers, unsold items).
• Propose product transfers between stores.
• Ensure stock levels align with sales and minimize losses.
• Maintain product condition: intact price tags and no damage.

Reporting

• Daily: Daily checklist, revenue and expense reports, shift handover notes, inventory checks, customer KPI, sales KPI, daily sales.
• Weekly: Weekly briefing.
• Monthly: Customer KPI, sales KPI, target planning, monthly briefing.
• Ad hoc reports: As requested.

Store Image & Visual Merchandising (VM)

• Collaborate closely with the VM team to display the store as required.
• Manage the store layout and suggest adjustments based on business performance.
• Oversee store VM assets.

Other Responsibilities

• Supervise cashier operations to meet standards and prevent fraud.
• Ensure warehouse operations are well-organized, with clear role assignments and timely task completion.
• Perform additional tasks assigned by superiors.