Retail Store Manager_ Shopping Malls In Hanoi.

Working Location: Shopping malls in Hanoi.

Sales

• Plan and control the implementation of targets and business metrics (UPT, APT, CR).
• Assign metrics (Target, UPT, APT, CR) to store staff and ensure that all employees understand and strive to achieve their targets.
• Manage store revenue and expenses to maximize profitability.

Customers

• Build and maintain a loyal customer base at the store.
• Monitor and proactively handle customer experience issues at the store.
• Improve and propose enhancements to the customer experience.

Human Resource Management

• Implement and maintain company policies, resolving labor relations to ensure a stable workforce and employee motivation.
• Ensure the productivity of each store employee.
• Monitor employees' working hours according to company regulations.
• Manage employee absences, including sick leave, personal leave, unpaid leave, and annual leave.

Employee Training

• Assist in recruiting store staff.
• Ensure a succession plan for key positions in the store.
• Train employees on fundamental knowledge and skills: product knowledge, system knowledge, sales skills, and problem-solving skills.
• Develop future leaders through coaching, observation, and training sessions.

Merchandise Management

• Monitor store inventory and provide feedback to direct managers (best-sellers, slow-sellers, unsold items).
• Propose product transfers between stores.
• Ensure stock levels align with sales and minimize losses.
• Maintain product condition: intact price tags and no damage.

Reporting

• Daily: Daily checklist, revenue and expense reports, shift handover notes, inventory checks, customer KPI, sales KPI, daily sales.
• Weekly: Weekly briefing.
• Monthly: Customer KPI, sales KPI, target planning, monthly briefing.
• Ad hoc reports: As requested.

Store Image & Visual Merchandising (VM)

• Collaborate closely with the VM team to display the store as required.
• Manage the store layout and suggest adjustments based on business performance.
• Oversee store VM assets.

Other Responsibilities

• Supervise cashier operations to meet standards and prevent fraud.
• Ensure warehouse operations are well-organized, with clear role assignments and timely task completion.
• Perform additional tasks assigned by superiors.

Working Hours

• Rotational shifts
• 8 hours/day
• 6 days/week

Requirements:

Extensive knowledge of retail operations.

At least 3 years of experience in retail management or store management.

(Candidates with knowledge of fashion are preferred)

Strong ability to manage, coordinate, and organize work efficiently and effectively.

Excellent management, communication, organizational, negotiation, and problem-solving skills.

• Proficient in English communication.
• Ability to train and develop employees at different levels.