Retail Assistant (Trợ Lý Cửa Hàng) - Tây Hồ, Hà Nội

1.Sales/ Customer Service:

- Apply company’s service standards daily – Greet and attend to customers in a courteous and helpful manner, Smile and Thank customers during each transaction, provide After- Sales Service.

- Keep up-to-date store information and product knowledge and sell and promote merchandise and services of the store.

- Practice complementary sales (i.e., recommend tie to go with shirt)

- Provide the highest level of customer service.

- Work with team to achieve sales target.

- Complete transactions on POS system & control daily cash-in & cash-out.

Stock Control:

- Check stock daily to ensure that shelves are well-stocked and replenish stock whenever necessary.

- Return any damaged stock according to procedures.

- Assist in physical stock-taking.

- Receiving and check quantity, quality, sizes and price tags of stock.

2. Housekeeping and Merchandise Display:

- Keep sales area clean and tidy, pick up/ dispose (any) litter.

- Keep the showcases and fixtures (including and storeroom,) clean and tidy; clean/ dust, merchandise to keep them looking new and clean.

- Ensure that merchandise on display is neat and orderly.

- Assist in promotion/ festive merchandise display.

3. Security:

- Always be alert of suspicious characters; report any shop-lifting to superior/ security officer.

- Carry out changing room control procedures.

4. Market & Customers’ Information:

- Feedback to superior on the demand of merchandise.

- Feedback on customer comments regarding quality, usage, prices ETC.

5. Administrative Procedures:

- Understand and handle customer’s request of issuing invoice & tax refund.

- Replenish stationery supplies (bags, wrapping paper ETC)

- Complete necessary forms such as Repeat Order Requisition Form, Out of Stock Form, Daily Sales Record ETC.

- Any other duties as and when assigned by the company.

· At least High School diploma;

·At least 2-year working experience in the same position.

·Good English communication skill with customers is requirable.

· Have experience in a retail, luxury fashion and customer service-oriented environment is preferable.

· Excellent knowledge of relating with clients and associates in a positive, professional and polite way.

· Proficiency with the use of Word and Excel

· Have practical experience in UPC & Price tag

· Analytical ability and teamwork spirit.

· Being able to work on shift, weekends and public holidays when required;