Reservation Supervisor/Giám Sát Đặt Phòng

- Oversee accuracy of room blocks, reservations, and group market codes.

- Communicate company values and/or culture to new employees.

- Review and implement new Reservations procedures.

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

- Identify guest reservation needs and determine appropriate room type.

- Verify availability of room type and rate.

- Explain guarantee, special rate, and cancellation policies to callers.

- Accommodate and document special requests.

- Answer questions about property facilities/services and room accommodations.

- Follow sales techniques to maximize revenue.

- Input and access data in reservation system.

- Respond to any challenges found for accommodating rooming requests.

- Set-up proper billing accounts according to Accounting policies.

- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

- 1 year experience with same position