Reservation Agent - Nhân Viên Đặt Phòng (Thời Vụ 6 Tháng)

• Sell the Lotte Hotels Group products and services using up-selling and suggestive selling techniques

• Promote the Hotel’s products and services

• Maintain a high level of product and service knowledge about all Lotte Hotels in your region

• Develop and maintain a regular pattern of sales calls

• Prepare and execute action plans which increase reservation sales and associated business

• Record and process reservations made by phone/fax/email

• Accept wait list reservations

• Process amendments to reservations such as extensions, early departures, etc.

• Manage “no show” reservations by investigation and recording of same

• Record special billing arrangements for groups and conventions

• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

• Maintain knowledge of special rates/ offers/ promotions

• Monitor reservation levels and inform Managers of current and future occupancy rates

• Prepare reports as requested (eg to travel agents, business houses etc.)

• Prepare reservation sales reports

Kinh nghiệm: Có kinh nghiệm trong lĩnh vực đặt phòng khách sạn (chưa có sẽ được đào tạo)

Có tiếng Anh tốt, chịu được áp lực cao trong công việc

Tác phong chuyên nghiệp, chỉn chu.

Tốt nghiệp cao đẳng hoặc các bằng cấp tương đương (ưu tiên)

Đảm bảo làm toàn thời gian trong 6 tháng