Quality Assurance Engineer II

RESPONSIBILITIES / ACCOUNTABILITIES

Key Role

This role will be the quality focal point for the vendor activities, directed toward process control and quality assurance of the products sourced from Asia, be responsible for ensuring quality are the same level globally for Ferguson Own Brand products, and secure alignment on quality criteria between the US and Asian teams.

Responsibilities

• Ensure product sourced from Asia complying with standards & regulation in North America and be able to validate the product certification effectiveness.

• Work closely with Sourcing & product assurance team at HQ to conduct factory audit according to company requirements (quality system assessment, social responsibility and CTPAT etc).

• Work closely with product development team on product testing, provide on-site technical guidance to vendors and monitor them toward assuring product and process compliance with specific requirements.

• Follow up and validate improvement plans for non-conformities found during FA, inspection as well as quality complaint.

• Handle customer complaints in a timely and effective manner and help vendor implement corrective and preventive actions.

• Develop necessary test protocol and inspection list and provide product/standard/SOP training to vendors, in-house QCs, and sourcing team.

• Tracking, management, and reporting for the assigned quality initiative programs.

• Be able to develop, maintain and manage the quality documents.

• Other assignment required by QA manager.

• Bachelor’s degree or above, preferable in Engineering subject

• Over 6 years related working experience at QA, SQE or PE.

• Strong communication skill with different parties (Sourcing, QC, vendor, Oversea colleagues)

• Good spoken and written English.

• Experienced in inspection, sample review of vanity/wooden furniture items.

• Experienced on quality complaint handling or data analysis.

• Strong technical background to analyse and deal with problems.

• Able to manage multiple tasks at the same time.

• Willingness to travel domestically.

• Practical use of MS O365