Track & Trace Staff

This position plays as a key role in the strategy for reducing workload in non-core operations

and allows to allocate more resources to core business. Tracing support is responsible for the daily monitoring of outbound shipments from shipping origin through delivery to the destination. This focus is to ensure on time delivery to the destination.

► Cargo tracking/tracing

• Follow up the cargo status for export/import freight in shared files/ Internal systems to update

status of shipment from ATD – ATA Port/ Destination/ Door.

• Master BPO Tracing format as well as client’s exclusive files.

• Monitor shipments & follow tracing timeline daily/ weekly to update and inform related

Departments.

• Tracking and tracing of daily shipments with spreadsheet and report creation as needed

• Understand shipping schedule, vessels for LCL/ FCL shipments based on tracking tools.

• Receive and respond to questions and issues from internal staff regarding customers’ shipments, timely and with a sense of urgency.

• Communicate timely with related team and relay information.

• Focus on key details on exact specifications of shipments.

• Be in charge of Accounts assigned by Manager.

• Additional duties as needed

► Education and Experience

• Bachelor’s degree, preferred in Economics, International Trade, Foreign Trade, or related fields.

• At least 3 years of experience working in the Logistic industry or global forwarding companies.

• Experience with all aspects of operation procedures.

► Required Skills/Abilities:

• Proficient with Microsoft office such as: Excel, PowerPoint, Power BI, especially excellent in Excel (Pivot).

• Good verbal and written communication skill in both English and Vietnamese.

• Good interpersonal and customer service skill.

• Good organizational skill and attention to detail.

• Good analytical and problem-solving skill.

• Strong self-motivation.

• Good time management skill.