Sea Freight Export Operator

General accountability for (incl. management ratios)

Execute sea export shipments in a timely manner as per customer requirements and ensuring customer satisfaction, whilst meeting local legislative requirements and the company procedures and objectives.

Responsible for main tasks:

• Ensuring consol and shipment is registered in CargoWise One /Operational System

• Provide complete and necessary information to internal/external suppliers to arrange pick up with optimum efficiency.

• Ensures if Cargo is hazardous that systems and documents are completely correct and all stakeholders are advised of the hazardous Nature.

• Providing customers with pick-up and delivery information and ensuring speedy response to clients’ (internal/external) needs.

• Send booking confirmation to shipper /supplier where required.

• Ensures all required documents are received from Supplier and where required scanned into CargoWise One.

• Expedites Export customs clearance and security formalities (where required) in line with local legislative requirements.

• Confirms shipped on board and initiates tracking/tracing of cargo and reporting to stakeholders of any missing/delayed cargo

• Solving problems, as quickly and efficiently as possible, while reporting any discrepancies and customer complaints as SER’s with a view to preventing recurrence.

• Liaising with suppliers (agents, carriers, overseas agents) regarding any delays or issues. Liaising with supervisor and/or colleagues on matters, keeping him/her informed where necessary.

• Handling Claims and Cargo discrepancies per prescribed procedures

• Ensure customer and agent Invoicing and financial cost processing (local, overseas, commissions), are completed within the required time frames and in accordance with the company’s Global business objectives.

• Send Pre alert to overseas office/ agent in line with Global Business Objective (within 5 days of sailing).

• Adheres to Global process standards in their daily work to ensure they deliver a high quality customer experience to all customers, internal & external.

• Ensures that in their daily work system usage is optimized in order to increase the productivity and efficiency.

• Adheres to minimum quality management standard to which the company is committed (currently ISO 9001:2008) and ensures all work carried out is compliant with pertinent regulatory/compliance requirements.

• Adhere to the company procedures regarding workplace health & safety.

• In depth knowledge of Export Seafreight operations

• Excellent knowledge of Seafreight Dangerous Goods legislation

• Good geographical knowledge

• Knowledge of claims handling procedures

• Excellent oral and written communication skills

• High level of accuracy

• Highly motivated

• Enjoys working as part of a team

• Good user knowledge of MS Office, preferably Experience in CargoWise One

What you can expect?

Working at Röhlig means to live internationality: Every day staff members around the world cooperate on developing logistics solutions for their customers. Smart minds with drive encounter numerous opportunities to play a vital role in this process. Flat hierarchies, a pleasant and friendly work environment, considerable opportunities for personal development and long-term career planning provide the basis for your success.

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