Logistics Operations Coordinator

Overall job purpose: Responsible for end-to-end logistics operations, including planning, coordinating, and executing domestic and cross-border trucking shipments. Ensure timely delivery, cost control, and full compliance with customs regulations

Main tasks and key responsibilities:

• Coordinate daily trucking schedules (domestic & cross-border)

• Coordinate trucking operations, including scheduling pickups and deliveries, and optimizing routes for cost-effective transportation

• Monitor shipment progress and resolve delivery issues.

• Liaise with transporters, customs brokers, and warehouses.

• Prepare and verify shipping & customs documentation.

• Handle customs clearance procedures for import/export cargo.

• Ensure compliance with local and international regulations.

• Manage POD collection, billing, and KPI reporting

• Resolves customer issues, handles and solves incidents (eg. escalations, disputes)

Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, or a related field.

• Proven experience in customs clearance and transportation operations in the logistics industry.

• Proficiency in relevant software applications and tools.

• Wide knowledge of transportation vendors and vendor management

• Strong organizational and multitasking skills.

• Excellent communication and problem-solving abilities.

• Results driven and attention to details

Education & Experience

• Bachelor’s degree or higher in Logistics, Supply Chain, Business, at least 03 years experience in logistics/trucking operations.

• Experience in Domestics, cross-border shipments… and customs Brokerage

• Strong communication and coordination skills.

• Knowledge of transport laws and Incoterms.

Skills

• Deep knowledge of freight and customs systems (EDI, VNACCS, TMS, WMS)

• Excellent communication, stakeholder, and government relations skills

• Strong problem-solving and crisis-handling mindset

Preferred Qualifications

• Customs Broker License or equivalent is a plus