Learning & Development Manager

• Create training programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
• Educate and train managers on Hotel On boarding programs/ Winning Culture in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance performance.
• Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the Human Resources Manager, General Manager and Executive Committee for review.
• Familiarize yourself with the Group’S HR and Training Standards, localizing where necessary.
• Ensure effective training programs are in place for the following:
+ New Employee Orientation
+ Customer Service Training
+ Technical job specific training (through certification of departmental standards and procedures)
+ Supervisory Skills Training
+ Management Development
+ Fire, Life and Safety Training
+ Selling Skills
+ Employee retraining
• Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
• Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
• Attend departmental training session and critique performance
• Liaise with other Group's L&D Team to share experiences and resources
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Regularly communicates with staff and maintains good relations
• Contributes towards regional activities as directed by Human Resources Mananger/ Regional Director of Human Resources / General Manager

• Perform other tasks assigned by Line Manager