Key Account Management (HCM)

Hạn nộp hồ sơ: 25/07/2026 (Còn 29 ngày)

Thời gian làm việc:

Từ Thứ 2 đến Thứ 7 (08:30 - 18:00, 8h30 -18h từ thứ Hai đến thứ bảy (thứ bảy WFH) )

Địa điểm làm việc:

Hồ Chí Minh

quận Tân Bình, Hồ Chí Minh

(Trước sáp nhập: Tân Bình, Hồ Chí Minh | Sau sáp nhập: Bảy Hiền, Hồ Chí Minh)

CV CỦA BẠN CÓ PHÙ HỢP VỚI VIỆC LÀM NÀY?

Chi Tiết Công Việc

Account Management: Serve as the main point of contact for assigned key accounts.
Understand clients’ specific service processes and requirements.
Handle inquiries, complaints, and requests in a timely and professional manner.
Operation Follow-up: Monitor delivery status, order processing, stock levels, etc.
Coordinate with internal teams such as warehouse, operations, IT, and finance.
Detect and prevent operational risks in advance.
Reporting & Analysis: Prepare regular performance reports (e.g., SLA, delivery success rate, complaints).
Analyze root causes of issues and recommend solutions.
SLA Compliance: Ensure all services meet contractual SLA commitments.
Support continuous improvement of service quality and processes.
Customer Engagement: Attend regular service reviews and business meetings with clients.
Support project launches and new service rollouts.

At least 1–2 years in customer service or logistics field.
Experience with key accounts, e-commerce, or warehousing is preferred.
College degree or above in Logistics, Supply Chain, Business, or related fields.
Fluent in Chinese language or English.