IT Business Analyst

• Liaise development team and stakeholders to arrange the backlog and prioritize the implementation of projects/change requests from business units.
• Plan the development and monitor the progress of developing features according to priority order in the backlog.
• Create and manage tickets (Feature, User story, Issue/Bug) to track implementation progress and ensure projects go-live on schedule.
• Clarify change requirements and unify implementation scope from relevant business units.
• Work closely with relevant parties: development, operations, design teams... to build sample designs and deploy solutions.
• Analyze change requests and create tickets for the development team (Feature, User story, Issue/Bug).
• Organize grooming meetings to present change requirements to the development team and relevant parties.
• Discuss and confirm the estimated implementation timeline of related projects.
• Support the development team to clarify requirements that arise while developing features that were not previously clarified in the request form.
• Support SIT and UAT testing process.
• Support the collection and checking of documents related to the software development process such as: BRD/CR, UAT Sign off, Production Deployment Form.
• Manage creating, updating, storing, and connecting related to the Business Analysis documents (Business Requirement Specification, Technical Requirement Specification, etc.) and works on the internal storage system.
• Complete related Business Analysis reports.
• Other tasks as assigned by upper manager.

Education level, certification:

• Graduated from College/University in a related field.
• An advanced certification such as CCBA (Certification of Competency in Business Analysis) certification is preferred.
• Be good in English skills.
• Basic knowledge about some Programming languages and Database SQL.
• Domain knowledge of Banking or Finance is a big advantage.
• Knowledge about Azure DevOps, Bizagi, Confluence is preferred.
• Be proficient in office computer skills, especially excel, word, PowerPoint.

Experience:

• Minimum of 2 years of business analyst experience in Banking / Finance / Fintech / Insurance industry.
• Proven track record of product development in agile, waterfall methodologies.

Individual Characteristics:

• Exceptional leadership, time management, and organizational skills.
• Working knowledge of change management and performance evaluation processes.
• Excellent problem-solving, analytical, and negotiation skills.
• Good logical and analytical thinking.
• Excellent communication skills and interpersonal skills.
• Ability to handle high-pressure situations and deadlines.