Inside Sales Representative (HCM)

Inside Sales Representatives communicate with customers to understand their needs and generate new leads. Other duties and responsibilities of Inside Sales Representatives include:

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Communicating with customers to understand their needs and requirements and identify sales opportunities
• Answering customers’ questions, resolving their concerns and providing additional information via calls and emails
• Explaining and demonstrating the functions and features of products and services  Maintaining and improving the database of prospects
• Team with channel partners to build pipeline and close deals
• Research accounts, identify key players and generate interest
• Researching for new leads
• Keeping up to date with product and service information and competitor offers
• Upselling

• Excellent customer service skills
• Excellent verbal communication and active listening skills
• Experience working with telephones and handling multiple calls and emails daily
• Patience, time management skills and the ability to prioritize tasks
• Ability to work independently and as part of a team
• Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts and

• Liaise with the Supervisor to improve daily tasks to achieve process efficiency & shorten lead

• Diploma in Business (preferable) or equivalent
• At least one year of experience selling products or services of a company in a Telesales environment or Customer Contact Centre.
• Fluent in Chinese language (HSK4 above) or English is an advantage.