[HCM] Operations Analyst Specialist

1. Reporting & Data Analysis (40%)

- Develop and maintain data-mart systems to support performance reporting and policy evaluation.

- Design and build dashboards based on business requirements (e.g., Metabase, Data Studio).

- Collaborate with departments to standardize metric definitions and ensure data consistency across teams.

- Automate recurring data report flows (daily/weekly/monthly).

2. Performance Evaluation & Experimentation (30%)

- Coordinate with specialized teams to design policy experiments (e.g., A/B tests, canary launches, regional/user-based pilots).

- Analyze experimental results using quantitative methods (e.g., lift, uplift, ROI, retention impact).

- Provide data-driven recommendations for policy or operational decision-making.

3. Knowledge & Documentation (30%)

- Standardize and maintain documentation related to reporting systems, data-marts, experiment logic, and dashboard usage guides.

- Establish knowledge repositories, checklists, and internal wikis for data practices and analytical methodologies.

- Collaborate with team members to ensure knowledge transfer, cross-departmental learning, and proper training.

- Bachelor’s degree in Data Analytics, Information Systems, Statistics, Economics, or related fields.

- Minimum of 2 years of experience in data analysis and building reporting systems.

- Proficient in SQL and analytical tools such as BigQuery, Metabase, Google Sheets; familiarity with Python or R is a plus.

- Experience with Data Warehousing, Data-mart structures, and ETL processes.

- Strong understanding of A/B testing, causal inference, and effectiveness modeling.

- Ability to present and visualize data clearly and intuitively.

- Strong skills in documentation, knowledge sharing, and process communication.

- Systematic thinking, attention to detail, and a mindset for continuous improvement.

- Proactive, capable of cross-functional collaboration and handling multiple projects simultaneously.

- Fluency in English is a plus.

* Benefit

- Social Insurance & Generali Health Insurance.

- Annual health check at a reputable hospital.

- Annual travel, team building, year-end party.

- Annual Performance Bonus.

- Excellent and competitive salary with 13th-month salary.

- Startup environment, young, dynamic, work hard, play hard.

* Working time: 5 days/week and flexible according to job positions.

* Location: 7/28 Thanh Thai str, Ward 14, District 10, HCMC.