E-commerce Senior Supervisor

Job Purpose

The E-commerce Senior Supervisor is responsible for overseeing day-to-day e-store operations, campaign execution, and partner coordination to drive performance across key online platforms. This role requires strong operational capabilities, attention to detail, and the ability to collaborate cross-functionally to ensure smooth execution and optimization of e-commerce activities.

Key Responsibilities

1. E-store Operation Management

• Oversee daily e-store operations across marketplaces, ensuring availability and content accuracy.

• Manage ATP and E-SIS systems to ensure inventory accuracy and real-time updates.

• Coordinate with CS teams to ensure timely resolution of shopper issues.

2. Campaign & E-Content Execution

• Collaborate with team to drive end-to-end Flash Sale performance, from planning to execution and post-campaign analysis.

• Coordinate and follow up livestream performance, including livestream calendar planning, product selection, preparation, performance tracking and reporting.

• Work closely with internal and external teams to ensure product video creation and content updates aligned with brand and platform standards.

• Prepare regular reports on campaign performance, livestream results, flash sale outcomes

3. MCN Engagement

• Liaise with MCNs for brand & product deals nomination and influencer activation

• Manage full engagement flow:

• Submit product deals

• Track & report on campaign results

• Coordinate sample deliveries

4. Operation Scorecard & Issue Resolution

• Monitor key performance & operation metrics through scorecards.

• Identify and address operational issues in a timely manner

• Suggest process improvements based on performance insights

5. Other tasks

• Perform additional duties as assigned by the line manager.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.

• 2-3+ years of experience in E-commerce operations, preferably within FMCG or similar industry.

• Solid understanding of Ecom platform, operation process and campaign mechanisms

• Experience working with MCNs or influencer marketing is a plus.

• Highly organized, detail-oriented, and proactive.

• Strong communication and stakeholder management skills.

• Proficient in Excel and data reporting tools.