Dynamics 365 Support Engineer (Training Offered - 22 Million Gross)

We're seeking a talented Technical Support Engineer to join our growing team! In this role, you'll leverage your expertise in Dynamics 365 to troubleshoot and resolve customer issues, ensuring a smooth and successful user experience.

You will:

• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.

• Identifies potential defects and escalates to more senior engineers to resolve.

• Uses automated tools to deliver solutions for a wide range of issues.

• Provides feedback on how to improve automated tools.

• Follows processes provided by the business

• Proficient in English (4 skills)

• Available to work night shifts (on-site at the company, shift hours: 20:00 - 5:00 or 23:00 - 8:00)

• 3 - 6 months of experience in IT industry with IT educational background

• Customer service mindset